Conversation flow
We plan the welcome message, menus, questions and next steps so visitors know what to do.
HIKMA / Automation
Telegram bot development.
A straightforward Telegram bot that helps customers order or find information. We study the process first, then choose the functions that simplify it.
Who is this for?
For businesses answering repeated questions, taking orders in chat or organising incoming requests. Features and integrations depend on your workflow.
What's included
What will we create?
Orders and requests
The bot can collect agreed details, provide information and pass requests to an administrator.
Useful integrations
We assess connections to a site, spreadsheet or another service before agreeing on technical scope and costs.
Testing and launch
We test key paths and error states, then agree on hosting, access and ongoing support.
Final scope, cost and timing are agreed once we understand your project.
How do we work?
Understand the workflow
We map how orders arrive today and which tasks repeat.
Build the bot
We implement the agreed menu, flow and necessary integrations.
Test and hand over
We try both customer and admin journeys and agree on support terms.
For the first call
What should you prepare?
- The problem the bot should solve
- Your current order or enquiry process
- Menu copy, services and integration requirements
Frequently asked questions
Can a bot replace an operator entirely?
It handles agreed repetitive tasks. Complex cases should still have a path to a person.
Can it take payments or connect to a CRM?
These are optional features; provider support, permissions, security and scope must be assessed separately.
What about hosting and maintenance?
Infrastructure and support depend on the project. Costs and responsibilities are agreed in advance.